FAQS

FREQUENTLY ASKED QUESTIONS ABOUT SECURITY SOLUTIONS

WHAT YOU NEED TO KNOW

What makes Red Square Monitoring different from other security companies?

Most security companies react to crime after it happens. We prevent it before it does. Red Square Monitoring operates a dedicated 24/7 control room in Edenvale, Johannesburg, combining AI-powered CCTV technology with live audio deterrents and a structured three-layer response process — detect, verify, respond. We don’t just watch your property, we actively protect it.

What exactly is off-site CCTV monitoring?

Off-site monitoring means a team of trained operators watches your cameras in real time from our control room — 24 hours a day, 7 days a week, 365 days a year. Unlike recorded CCTV footage that’s only reviewed after an incident, our operators are watching live and can intervene the moment something suspicious is detected.

How does the audio deterrent system work?

When suspicious activity is identified on your property, our operators can immediately broadcast a live, personalised warning directly through speakers installed at your site. Intruders hear a real human voice telling them they’ve been seen and that a response is being activated. This alone stops the majority of incidents before they escalate.

What happens step by step when something is detected?

Our response follows a clear process:

Detect — AI-assisted cameras flag unusual activity in your perimeter
Verify — A live operator assesses the situation within seconds
Intervene — Audio warning issued if applicable
Escalate — Armed response, SAPS or emergency services activated if required
Report — The incident is logged and you are notified

Will my existing cameras work with your monitoring service?

In most cases, yes. We work with a wide range of IP and HD analogue CCTV systems. Our team will assess your current setup at no charge and advise whether it meets the requirements for professional monitoring. Where upgrades are needed, we’ll recommend the most cost-effective solution.

Do you install CCTV systems as well as monitor them?

Yes. We offer end-to-end solutions — design, supply, installation, maintenance and ongoing monitoring. Having one provider handle everything means your system is built to be monitored properly from day one, with no gaps between your hardware and our control room.

What types of properties do you protect?

We protect commercial properties, warehouses, industrial facilities, business parks, estates, retail centres, construction sites and high-value residential properties. If your site has a perimeter that needs protecting, we have a solution for it.

Can you monitor multiple sites for my business?

Yes. We manage multi-site clients across Gauteng and can centralise monitoring for all your locations under a single service agreement. This gives you consistent protection, unified reporting and a single point of contact.

How much does remote CCTV monitoring cost?

Pricing depends on the number of cameras, site complexity and level of service required. Remote monitoring is, however, significantly more cost-effective than deploying on-site security guards — and provides superior coverage. Contact us for a no-obligation quote tailored to your site.

Is remote monitoring really cheaper than security guards?

Yes, considerably. A single on-site guard covers one point, works one shift and has human limitations. Our control room monitors your entire perimeter simultaneously, around the clock, without fatigue. Most clients achieve meaningful cost savings while actually improving their level of protection.

Where is your control room and who are the operators?

Our control room is based in Edenvale, Johannesburg. Our operators are trained security professionals who follow structured SOPs for every type of incident. The control room operates 24/7 with no gaps in coverage — including weekends and public holidays.

How do you handle false alarms?

Our AI-assisted detection and live operator verification process significantly reduces false alarms. Before any response is dispatched, an operator visually verifies the situation on camera. You won’t be paying for unnecessary callouts.

Is my footage and data secure?

Yes. All data is handled in accordance with South Africa’s POPIA legislation. Your footage is your property, and access is strictly controlled. We do not share your information with third parties.

What areas do you service?

We are based in Edenvale and primarily serve Gauteng. Our remote monitoring capability means we can, in many cases, extend coverage to sites outside the immediate area. Contact us to discuss your location.

How do I get started?

Simply contact us at ryan@redsquaremonitoring.co.za or visit www.redsquaremonitoring.co.za. We’ll arrange a free site assessment, review your current setup and put together a tailored proposal — no obligation, no pressure.